Submit a Warranty Claim
Submit a claim
Defective or non-conforming product? We're committed to resolving your issue quickly.
⚡
Our commitment: a reply within 24–48h
Every claim is handled personally by our team. We aim for a full resolution (exchange or refund) within a maximum of 7 business days.
✅ Cases covered by the warranty
✓ Manufacturing defect
✓ Product not as described
✓ Failure under normal use
✓ Parcel received damaged
✓ Item missing from the order
✓ Wrong item received
❌ Not covered
Damage caused by misuse, drops, liquids, unauthorised modifications or normal wear and tear.
How to submit your claim
1
Prepare your information
Order number, photos of the defective product (required), description of the issue.
2
Send your claim
By email to support@perforga.com with the subject: "Warranty claim — [Order number]"
3
Reply within 24–48h
Our team reviews your request and gets back to you with a solution (exchange, refund or return label).
4
Resolved within 7 days max
Exchange shipped or refund issued within a maximum of 7 business days after approval.
Ready to submit your claim?
Our team is here for you and handles your request with the utmost care.
Submit my claim →📧 support@perforga.com · Reply within 24–48 business hours