Refund & Return Policy

Refund & Return Policy

Last updated: June 2026

Our promise: 30-day money-back

At PERFORGA, you have 30 days from delivery to return your order, regardless of destination — beyond the legal minimums (14 days in the EU and UK).

Conditions

To be eligible, the item must be unused, in its original condition and packaging, with the invoice or order number. Not eligible: personalised items, products unsealed for hygiene reasons, items damaged by the Customer.

Procedure

  1. Email support@perforga.com with your order number and reason.
  2. We send the return address and instructions within 48 business hours.
  3. Ship the parcel and keep your proof of postage.
  4. Once received and checked, we process the refund.

Return costs

Faulty item or our error: at our expense (prepaid label provided). Change of mind: return costs payable by the Customer.

Refund time

Refunds are issued within 14 days of receiving the return (or proof of postage if earlier), to the original payment method. A confirmation email is sent.

Faulty or damaged item

Contact us immediately at support@perforga.com with photos. We cover all costs and provide an exchange or full refund, in line with your legal rights.

Contact

support@perforga.com — reply within 48 business hours.